Today’s bank customers want to get the cheapest possible products and they compare and inform themselves independently online. As a result, banks are finding it increasingly difficult to score with personal customer contact and personalized attention. It is therefore essential to turn data into benefits. Take advantage of the new possibilities of digitization and equip your employees with relevant information in real-time. In this way, every customer contact – even small ones – can be optimally utilized and the focus can be put on the central processes of the respective customer journey.
Each bank and branch has comprehensive data from a variety of sources. But only a few can add up 1 and 1 and benefit from the potential that this data holds. Our solutions are based on data fusion – that is, data from our sales management, customer satisfaction surveys or marketing campaigns. The real potential, however, lies in the combination of all these data sources and in translating them into operational improvements.
We provide you with the full understanding and overview of all aspects of the customer experience by integrating all of your customer data and customer contacts to manage the information, consulting, purchase, post-purchase and repeat-purchase phases. In addition, we manage customer feedback systems in real-time to provide you with additional potential to increase customer satisfaction and customer loyalty.
System-Integration
Use the data where and when you need it, and empower your employees to make better and better informed decisions – in real-time and in face-to-face interactions with customers.
Customer win-back automation
Make sure your customers do not fall through the grid. Set up an infrastructure that will automatically send polite reminders telling them it’s time for a counseling session or an annual financial check-up. Make the best deals for the right customers at the right time.
Churn prevention
Identify customers at risk of switching to a competitor due to dissatisfaction. Be aware of why a customer wants to switch and proactively try to prevent it.
Formulate objectives
Put your customer feedback and the “life cycle” of your customers in context. Long-standing customers, who were very satisfied during numerous consultations and product deals, serve as a guideline for the desired development of the entire customer base.