At a time when budgets of savings banks and banks are becoming increasingly scarce, investments need to be more streamlined. Let the customer experience or the customer journey be the central starting point of your actions.
We help you to reduce churn rates and increase customer loyalty by making the customer experience an integral part of your corporate culture. With our customer feedback systems, we show you how to take all your employees with you on this journey.
Determining global customer satisfaction every few years is no longer enough. You should at all times know what moves your customers – and what they need. Through intelligent, continuous data collection, you will get to know the various customer journeys. Important processes influencing loyalty and satisfaction are uncovered and prioritized and measures are taken to improve them. Central processes become more efficient and customer-oriented. You will get more loyal and satisfied customers who contribute to your company’s success.
However, the development towards the optimal customer experience can not be controlled and dictated from above. It must originate from the roots, become the core of the corporate philosophy and be supported by every single employee. Among other things, our personalized customer feedback system, which sends feedback and reviews from each customer directly to the right employee, makes this possible. In this way you motivate your employees even more actively to design the journey of your customers.
Contact:
Dr. Ralf Zacharias: ralf.zacharias@maix.de
Gaby Schlüter: gaby.schlueter@maix.de